{"xsrfToken":"5ff4fe0ea9a4e9e38e43c3a63aa810020547d2fb_lout","branding":{"id":"4","key":"feedback","name":"AP News Feedback","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/35","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de2b28","headerLinkHoverBGColor":"#de2b28","headerBadgeColor":"#de2b28"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/4f373731-7cdc-4f29-b0dd-bd94a51a9643/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkOTZhZDQ3Zi0zNzgxLTRmODYtYWM1NC1hZGU0OTZiM2E4MDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRmMzczNzMxLTdjZGMtNGYyOS1iMGRkLWJkOTRhNTFhOTY0MyI6WyJyZWFkIl19LCJleHAiOjE3NDE3ODgzMDksIm5iZiI6MTc0MTc4NzcwOX0.acKsYYvrQtkdTXkAUwHRYZk2j3rPvXundRypF4Rzlms&client=d96ad47f-3781-4f86-ac54-ade496b3a808&mode=fit","logoId":"4f373731-7cdc-4f29-b0dd-bd94a51a9643","isLogoAvailable":true,"helpCenterTitle":"Welcome to the AP News Help Center","sharedPortalName":"AP News Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the AP News Help Center","sharedPortalName":"AP News Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#9b9b9b","helpCenterTitleColor":"#2c2c2c","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"feedback","projectId":10992,"serviceDeskId":4,"name":"AP News Feedback","description":"<p>Thank you for visiting AP News. Use this page to send in suggestions, report bugs, ask questions, etc.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"55","name":"Advertisement Issues","descriptionHtml":"","callToAction":"Advertisement Issues","introHtml":"<p>Report an issue or provide feedback about advertisements</p>","icon":11144,"iconUrl":"https://apmobile.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11144","groups":[73],"key":""},{"id":"88","name":"Android App","descriptionHtml":"","callToAction":"Android App","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10909,"iconUrl":"https://apmobile.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10909","groups":[73],"key":""},{"id":"23","name":"Donation questions","descriptionHtml":"","callToAction":"Donation questions","introHtml":"<p>Choose this if you have questions related to donations.</p>","icon":11054,"iconUrl":"https://apmobile.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11054","groups":[73],"key":""},{"id":"89","name":"iOS App","descriptionHtml":"","callToAction":"iOS App","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":11055,"iconUrl":"https://apmobile.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11055","groups":[73],"key":""},{"id":"30","name":"Newsletter questions","descriptionHtml":"","callToAction":"Newsletter questions","introHtml":"<p>Choose this if you have questions related to newsletters.</p>","icon":11185,"iconUrl":"https://apmobile.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11185","groups":[73],"key":""},{"id":"25","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":11067,"iconUrl":"https://apmobile.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11067","groups":[73],"key":""},{"id":"27","name":"Report a bug","descriptionHtml":"<p>Thank you for taking the time to report an issue you are seeing on APNews.com. The more details you can provide the better!</p>","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":11063,"iconUrl":"https://apmobile.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11063","groups":[73],"key":""},{"id":"29","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":11057,"iconUrl":"https://apmobile.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11057","groups":[73],"key":""},{"id":"26","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11045,"iconUrl":"https://apmobile.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11045","groups":[],"key":""}],"reqGroups":[{"id":73,"name":"General"}],"orderMapping":{"73":[55,23,30,88,89,27,25,29],"40":[88],"8":[30],"9":[23],"7":[25]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"306f8153-77f8-32bc-a1ba-2ef31fa737dc","appLinkName":"","appLinkUrl":"","spaceKey":"FEEDBACK","spaceName":"AP News Feedback","spaceUrl":"","isServer":false},"labels":[],"projectKey":"FEEDBACK","serviceDeskId":4,"kbLinkDomainURLs":["https://apmobile.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FEEDBACK","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkOTZhZDQ3Zi0zNzgxLTRmODYtYWM1NC1hZGU0OTZiM2E4MDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwOTkyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDE3ODg5MDksIm5iZiI6MTc0MTc4NzcwOX0.Gfe_9ylsoICS8hQgrV3n92V7eLJIgG0BQEl0CgYiaRc","targetCollection":"upload-project-10992","endpointUrl":"https://api.media.atlassian.com","clientId":"d96ad47f-3781-4f86-ac54-ade496b3a808","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":27,"projectId":10992,"form":{"name":"Report a bug","descriptionHtml":"<p>Thank you for taking the time to report an issue you are seeing on APNews.com. The more details you can provide the better!</p>","callToAction":"Report a bug","intro":"<p>Tell us the problems you're experiencing.</p>","instructions":"<p>Thank you for taking the time to report an issue you are seeing on APNews.com. The more details you can provide the better!</p>","icon":11063,"iconUrl":"https://apmobile.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11063","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Please provide a short summary of the issue","description":"Summarize the bug briefly.","descriptionHtml":"<p>Summarize the bug briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11152","fieldConfigId":"11679","label":"Blueconic ID","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_11119","fieldConfigId":"11646","label":"Where are you seeing the issue?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10312","label":"AP News Android app","selected":false,"children":[]},{"value":"10313","label":"AP News iOS app","selected":false,"children":[]},{"value":"10314","label":"APNews.com mobile web","selected":false,"children":[]},{"value":"10315","label":"APnews.com desktop web","selected":false,"children":[]},{"value":"10316","label":"Other","selected":false,"children":[]}]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/27","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/27","calendarParams":{"firstDay":0,"date":"2025-03-12T09:55:09-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"306f8153-77f8-32bc-a1ba-2ef31fa737dc","appLinkName":"","appLinkUrl":"","spaceKey":"FEEDBACK","spaceName":"AP News Feedback","spaceUrl":"","isServer":false},"labels":[],"projectKey":"FEEDBACK","serviceDeskId":4,"kbLinkDomainURLs":["https://apmobile.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkOTZhZDQ3Zi0zNzgxLTRmODYtYWM1NC1hZGU0OTZiM2E4MDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwOTkyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDE3ODg5MDksIm5iZiI6MTc0MTc4NzcwOX0.Gfe_9ylsoICS8hQgrV3n92V7eLJIgG0BQEl0CgYiaRc","targetCollection":"upload-project-10992","endpointUrl":"https://api.media.atlassian.com","clientId":"d96ad47f-3781-4f86-ac54-ade496b3a808","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=apmobile","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"5ff4fe0ea9a4e9e38e43c3a63aa810020547d2fb_lout","baseUrl":"https://apmobile.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://apmobile.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"60485760","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"d96ad47f-3781-4f86-ac54-ade496b3a808","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"49e1b5130e354387a5be5da7ead156eb","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}